Please allow 1 – 2 business days for your order to be processed, during high volume periods and sales, dispatch times may vary.
Within Lagos:
– Standard Shipping: Free – Arrives in approximately 1 – 2 business days
Outside Lagos:
– Standard Shipping: Free – Arrives in approximately 3 – 4 business days
International Orders:
– Standard International Shipping: Fee – Arrives in approximately 3 – 5 business days
– GUARANTEED FULLY TRACKED International Shipping – NGN 20,000 – per kg depends on the weight of the products. Arrives in approximately 7 business days
(Business days are Monday-Saturday’s. Public holidays excluded. All delivery timeframes are an estimate only.)
Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. Kiki Herbals is not responsible for any custom clearance charges or delivery delays; you should contact your local postal provider for more information.
We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.
If the shipping address is incorrect you need to email us within 30 minutes of placing the order. Please ensure you review your order before confirming your purchase. If your order was dispatched to incorrect address as entered in your details, we will need to wait until the order is returned to us before we can process a replacement.
Please note: Your shipping address must be entered in English.
Send us an enquiry via our contact HERE So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address and reason for return/refund.
To be eligible for a return/refund, your item must be returned at the buyers cost. The products must be in unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.
Send us an enquiry via our contact us page or email us HERE So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address, image of the product you received and the packing slip and the issue with your order.
